Shipping Policy

At WillowStore, all our items are made to order, ensuring top-notch quality specifically tailored for you.

During peak seasons such as Holidays, you might experience delays of up to 10 additional working days on top of our usual processing and delivery schedule. We're grateful for your patience and understanding.

Best wishes to you and your family.

 

Shipping Rate

The shipping cost will depend on the actual logistics situation. Shipping prices may be higher during holidays and year-end events due to increased demand and limited supply.

 

Estimate Time Of Arrival

We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

To estimate when you can expect your order, please refer to the time frame below.

Production & Processing Time: 5-10 business days

Shipping time (from the date that it is shipped out, not the day the order is placed):

Standard Shipping: 7- 20 business days. 

Priority Shipping: 5-7 business days. 

Express Shipping: 3-6 business days.

When the order is ready to be shipped, a tracking link will be sent to your email so you can follow your package.

In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request.

 

Order Tracking

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-10 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we will take care of this for you.

 

Incorrect Address

Make sure you provide the correct address at checkout because:

If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which may cause delays in delivering your order.

We are not responsible if your order gets delivered to the wrong address or returned to sender. The returned orders will be donated to charities and will not be returned to our warehouse. Before reaching out to our customer service, please check your given shipping address first.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

 

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

 

Our facilities

WillowStore, rooted in the United States, takes pride in designing a wide array of products right at home. Our distribution network spans from local warehouses in the U.S. to international facilities in countries such as Australia, China, and India. Please note that shipping times for products shipped from overseas may be longer than for domestically shipped items, but will still adhere to the stated shipping timeframe above.

Our dedication at WillowStore, extends beyond just delivering products; we're committed to providing outstanding customer service and ensuring your complete satisfaction with every interaction. We're grateful for your interest in our offerings. Should you have any inquiries or need assistance, feel free to contact us at cs@willowquilt.com. Your trust in us is valued, and we're here to support you every step of the way.